Product Support Specialist

The Reynolds and Reynolds Company
Job Description
Reynolds and Reynolds is a leading provider of Key Control systems. These systems are uniquely marketed beyond the automotive retail industry and are also used by government agencies and apartment complexes, to name a few. As a Product Support Specialist, you will become an expert on our Key Control systems and our customers, as some of your duties will include troubleshooting issues that may occur with PC systems, proprietary software, peripheral hardware, operating systems, networks, RFID and GPS technologies. In this role, you will develop valuable problem resolution and customer service skills as you support a diverse customer base. If you are interested in furthering your career in the PC and networking field, we would encourage you to apply today! 
  • Troubleshooting skills, a plus 
  • Strong verbal and written communication skills
  • Customer service experience, a plus 
TO APPLY:  Submit your resume to or visit our website at to learn more.
We strive to offer an environment that provides our associates with the right balance between work and family. We offer a comprehensive benefits package including: 
  • Medical, dental, vision, and life insurance 
  • 401k with 100% matching up to 6% of compensation 
  • Referral bonuses with the opportunity to earn up to $7,000 per hire
  • Paid holidays, vacation and sick days 
  • Professional development and training through Reynolds University 
  • Free on-site fitness center with a cardiovascular fitness area, weight room, locker and shower facilities
  • On-site medical clinic staffed by a Nurse Practitioner 
  • Company-sponsored events and sports leagues including: company picnic, softball, volleyball, bowling, and more! 
  • Gourmet cafeteria, open for breakfast and lunch, that features a salad bar and a variety of made-to-order cuisine options
  • Opportunities to participate in charitable endeavors, such as our annual toy drive, participation in the Reynolds Associate Foundation, company sponsorship in local charity 5k Run/Walks, and other volunteer opportunities 
Established in 1866, Reynolds and Reynolds offers the Retail Management System – a complete suite of products and services for automotive dealerships. Reynolds solutions are built as one, to work as one, for all areas of the dealership. While headquartered in Dayton, Ohio, Reynolds has offices all over the world, employing more than 4,300 associates.  We offer a variety of opportunities: Energizing projects, high-powered teaming, constant learning, and professional growth. 
Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment.
Reynolds and Reynolds encourages applicants of all ages and experience to apply, as we do not discriminate on the basis of age.
Contact Information